Cancel/change

Online cancellation

Ticket-ID
(f.eks. "130701-1234")
Phone number

Cancel/change

At Sortbillet.dk you can cancel your ticket for up to 2 hours ahead of the departure without any fee when done online.

OBS: Tickets ordered on a compensation discount code, wont give you a new code, and is considered used when cancelled.

You can choose between:

  • Get a credit note on the full amount, is valid for 3 years and there will be no fee. Please contact customer service immediately if you do not receive your credit note shortly after you requested to cancel a ticket, to make sure that there have not occurred any errors.
  • Get the money paid back with a fee of 100.- dkr per ticket-ID. If Sortbillet cancels or changes a departure there will be no fee.

If you wish to get the money paid back write an e-mail to Sortbillet.dk’s customer service Sortbillet.dk kundeservice with your ordering- and bank information.

To cancel a ticket online you will have to enter the ticket-ID and the phone number you used when you ordered the ticket.

If you wish to know more of the rules concerning cancelling a ticket, please read our terms and conditions handelsbetingelser.

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